Our Shipping Policy was last updated on 04/05/2023

Genie’s Therapeutics, Inc will bill the customer.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Genie’s Therapeutics, Inc.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Genie’s Therapeutics, accessible from https://geniestherapeutics.com
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Genie’s Therapeutics. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: UPS, USPS, or Fedex Shipment cost: Flate Rate $4.95 Estimated delivery time:: 3-5 business days

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

RETURN POLICY

Last Updated April 05, 2023

Thank you for your purchase. We hope you are happy with your your Genie’s Product. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within (30) thirty days of the purchase date.

RETURN PROCESS

To return an item, please email customer service at hello@geniestherapeutics.com to obtain a Return Merchandise Authorization (RMA).

Customer Service will let you know what to do with your return.

REFUNDS

Please allow at least ( 7) seven days from the Return Merchandise Authorization to process your return or exchanges. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, please email: hello@geniestherapeutics.com or call 805-698-9406.